Frequently Asked Questions
What Can I buy I on FARMras?
FARMras offers variety of fresh apples and Kiwi fruit grown in Himachal Pradesh. We sell what we grow.
Why should you buy on Farmras?
Farmras is the only online retailer that grows, pack, ship and market farm product to the customer. We do not procure our product from the APMC Mandi. Farmras sells what it grows. We have total control over the quality of our products.
How do you ensure the farm quality?
As a Farmer, We have strict quality measures in place at production level, packing, shipping and storage level. e.g. we do sorting, grading and packing at the farm level. A team of specilized people ensure that finest quality apple is packed. Typically, our Truck load of apple boxes reaches Delhi within 24 hours and stored in the Cold store immediately.
What is apple Size?
To ensure quality, Apple is sorted as per the size. e.g. Large size apple is approx. is 200-250 gms/apple. There are 40 pcs of apple in Carton box. Every Carton box has two layers or tray. Each tray has 20 slots for the Large size apple. If a box displays 50 apples or medium sized apples, it means, there are 50 apples inside the Carton box. Each box has two layers or tray. each tray has 25 slots.
How to cancel partial or whole order?
To cancel partial or whole order, you can contact customer care team on firstname.lastname@example.org.
What is the process for replace or refund?
If you are not satisfied with our product, you shall reach out to our customer care. We will replace your product in case of any defect or deterioration. Otherwise you can ask for refund and We will refund your money within 7 working days.