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Terms & Conditions

Welcome to Farmras! This Agreement (the "Agreement") is an agreement between you( customer, Consumer) and Farmras.com (Farmras)that states the terms and conditions under which you may receive the Farmras Services and use the Farmras Web site ("Farmras.com")

The Farmras Service is a transaction, information and communication service available to authorized users ("customers, consumer") who access Farmras.com. Farmras.com offers online Fresh farm fruits shopping and delivery service, and may in the future provide additional shopping and related services. Prices of products sold online may differ from those in retail stores. Delivery will be made to the delivery address that you specify when you confirm your order. Prices for products you place in your cart will be guaranteed for the transaction. Payment for groceries and associated shopping and delivery fees is due at the time of delivery. You are responsible for ensuring that someone is present at the delivery address to receive and pay for deliveries at the specified time of delivery. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive and pay for the order. If Farmras.com cannot deliver your order, or must make an additional delivery because no one is at the delivery address to receive and pay for the order at the specified time, or wrong address / details given to us by you, will be assessed an additional fee. If you are not satisfied for any reason with an item purchased through the Farmras Service, you may write an e-mail. Farmras's liability for missing a delivery is limited to delivery at a later agreed time at no additional charge.

farmras does not offer services to the children below 18 years. However, they shall use the services with the involvement of parents or guardian or any authorised person registered with the Farmras.com. Farmras.com may extend promotional offers to existing or potential new customers. You agree to abide by the terms and conditions of any such offer/offers and acknowledge that circumvention of the terms and conditions of such offers constitutes a fraudulent use. You will be liable for damages caused by such fraudulent use.

All the products listed on Farm.com will be sold at a price mentioned in the website unless otherwise specified. The prices mentioned at the time applicable prices at the time of placing an order. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food do change on a daily basis which would be updated almost immediately on the portal.

Cancellation request can be made through Farmras.com 8 hours before the start of the delivery slot. Any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Farmras have a "no questions asked return and refund policy" which entitles all members registered on the Farmras.com. If due to some reasons they are not satisfied with the quality or freshness of the product. However, If a product is returned due to a change in mind at customer location, Farmras shall not take it back.

Product images are for representative purposes only. Every effort is made to maintain accurate and up to date product related information on Farmras.com. Please note that weights are in approximation as we sell the products in number pieces. We do not recommend relying solely on the product information provided. Packaging, product size, product contents & nutritional information may change without any prior intimation.

All customers have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the customer agrees to receive promotional communication and newsletters upon registration.

Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material. Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice. Gaining unauthorized access to other computer systems. Interfering with any other person's use or enjoyment of the Site. Breaching any applicable laws; Interfering or disrupting networks or web sites connected to the Site. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.